Frequently Asked Questions
Questions Owners
Usually Ask Us First.
A few honest answers before we talk. Anything not covered here is easiest to work through in a short conversation.
Will I deal with one person, or a system?
You deal with people. We keep communication direct and avoid passing your home through layers of staff — you always know who is caring for your property, what's happening day to day, and why decisions are being made.
Are there hidden fees?
No. Our fees are straightforward, and we actively look for ways to save you money — avoiding unnecessary maintenance and managing cleaning and supplies efficiently. We don't inflate costs, and we don't benefit when your expenses go up.
Do you handle rentals, or only maintenance?
Both. We help with guest communication, property readiness, local coordination, and the details that support stronger rental performance — alongside the maintenance and oversight that protect the property itself.
How available are you, really?
We live and work in Punta Mita, close to every home we manage. That means fast responses to guests, quick action when something needs attention, and real relationships with local vendors — not a "we'll check on that Monday" mentality.
Do you take on every property that asks?
No. We work with a limited number of homeowners on purpose, so we can stay closely involved with each home rather than spreading ourselves across a large portfolio.
Where do you work?
We focus on Punta Mita and nearby luxury homes in Riviera Nayarit.
Still Have a Question?
The fastest answers come from a short conversation about your property specifically.